Understanding what we do, why we do it, how it affects our business and, most importantly, what our customers want is essential to building a successful business.
Our three part webinar will challenge you to think and reflect on what you do and why you do it as well as developing an understanding of your customers, their motivations and their experience with your business.
The aim of the discussion workshop is to set out new concepts and ideas you can implement immediately to help you achieve your goals.
The webinar will take part over a zoom video conference call and last approximately 1 - 1 1/2 hours. The format will be a small group discussion where ideas and experiences can be shared and explored. By the end of the session you will armed with the tools and knowledge you need to assess and implement positive changes to your business.
To book your place click the book now button....
We have a range of in house business modules designed to improve service levels and staff engagement.
We don't believe in standing in front of a group of people and telling them how to provide great service. Our workshops are designed to challenge and engage your staff so they understand what it takes to make your customer journey special and want to provide great service.
The following workshops are available:
- Customer Service - What great service means to you
- Avoiding the complaint and Resolving Conflict
- Team Building - Working together for a better future
Our leadership course is designed to bring the best our of your business managers by helping them to understand what makes a great leader and how to get the best out of their team.
This is another challenging and thought provoking workshop that will give your managers the tools they need to lead a productive and motivated team.
If you would like to book us to come to your business click the button below to get in touch.
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